Terms of Service

Last Updated: September 26, 2026

These Terms of Service (“Terms”) govern access to and use of all products, software, licenses, websites, support services, and related services provided under Veltrix Services and/or Warmy’s Services (“Veltrix,” “Warmy’s Services,” “we,” “us,” or “our”).

By accessing our website, purchasing a product, activating a license, downloading software, using our services, or receiving support from us, you acknowledge that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you must not purchase, activate, download, or use our products or services.

1. Products and Intended Use

Veltrix Services provides digital software, licenses, tools, configurations, and related digital products.

Unless explicitly stated otherwise, software provided through Veltrix Services is licensed strictly for:

• private use;
• educational purposes;
• research;
• software testing;
• offline personal testing.

Our products are not authorized by us for use in online competitive environments, ranked environments, or in any manner that violates a game publisher’s Terms of Service, End User License Agreement, anti-cheat policies, platform rules, or applicable law.

Customers are solely responsible for ensuring that their use complies with all applicable third-party rules and laws.

Veltrix Services and Warmy’s Services are not affiliated with, endorsed by, sponsored by, or officially connected with Ubisoft, Microsoft, Valve, Epic Games, Easy Anti-Cheat, BattlEye, or any other game developer, publisher, platform, or anti-cheat provider unless explicitly stated otherwise.

All third-party trademarks and product names remain the property of their respective owners.

2. Digital Product Delivery

All products sold by Veltrix Services are digital products.

Delivery may include:

• license keys;
• software access;
• download access;
• login credentials;
• activation credentials;
• configuration files;
• access to external software platforms;
• access to support resources.

A product is considered delivered when the customer receives the license, credentials, download, activation information, or other digital access required to use the purchased product.

Customers are responsible for reviewing the product description before purchase.

Purchasing the wrong:

• game;
• platform;
• software version;
• subscription duration;
• product;
• hardware-compatible version;

does not automatically qualify the customer for compensation.

3. License Terms

Unless otherwise stated, all software licenses are:

• personal;
• non-transferable;
• non-shareable;
• revocable;
• limited;
• non-exclusive.

Many Veltrix products use HWID locking.

Once a HWID-locked product is activated, that license is intended exclusively for the device and user on which it was activated.

Customers must not:

• share license keys;
• share accounts;
• sell licenses;
• transfer subscriptions;
• allow another person to use their activated license;
• intentionally bypass HWID restrictions.

Attempting to share or circumvent a HWID-locked license may result in immediate license revocation.

4. HWID Resets

HWID resets may be available for supported products.

Customers requiring a HWID reset must contact Veltrix staff.

HWID resets may be subject to:

• verification;
• cooldown periods;
• provider restrictions;
• reset limits;
• technical availability.

We do not guarantee that every product supports unlimited HWID resets.

Support for HWID resets is available through our Discord server:

https://discord.gg/7Ssb5vwxUQ

5. Product Status

Veltrix products may display one of the following statuses:

Undetected
The product is currently reported by the provider as operational.

Updating
The product is undergoing maintenance, updating, testing, or adaptation following a game or software update.

Offline
The product is currently unavailable for use.

Product status may change at any time without notice.

No product status should be interpreted as a guarantee that a product cannot be detected, blocked, patched, restricted, or otherwise affected in the future.

6. Game Updates and Maintenance

Game updates, anti-cheat updates, Windows updates, provider updates, security changes, and technical maintenance may temporarily make software unavailable.

Temporary downtime is an expected part of software services of this type.

Downtime lasting less than 24 continuous hours does not qualify for subscription-time compensation.

Where a product remains unavailable for more than 24 continuous hours, Veltrix may compensate affected active subscriptions by restoring an appropriate amount of lost subscription time after the product becomes operational again.

Compensation applies to lost subscription time only.

It does not create an entitlement to:

• cash refunds;
• payment reversals;
• additional compensation;
• damages;
• alternative products.

7. Ban and Account Disclaimer

Use of third-party software may carry risks.

Veltrix Services and Warmy’s Services are not responsible for:

• game bans;
• account suspensions;
• HWID bans;
• shadow bans;
• matchmaking restrictions;
• account locks;
• anti-cheat detections;
• account termination;
• loss of game items;
• loss of progression;
• loss of purchased content;
• penalties imposed by game publishers or platforms.

Customers use all products entirely at their own risk.

A ban, suspension, restriction, or anti-cheat action does not qualify for a refund, replacement, or store credit.

8. Compatibility

Compatibility requirements are displayed on applicable product pages and/or support pages.

Customers are responsible for checking compatibility before purchasing.

Compatibility factors may include:

• Windows version;
• Windows security configuration;
• CPU;
• GPU;
• virtualization;
• BIOS settings;
• Secure Boot configuration;
• software dependencies;
• anti-virus configuration;
• other installed software.

Veltrix staff may attempt to assist with compatibility problems, but successful resolution is not guaranteed.

Compatibility problems caused by the customer's hardware, operating system, third-party applications, or incorrect configuration do not automatically qualify for compensation.

9. Antivirus and Security Software

Some products may require specific antivirus, Windows Security, firewall, virtualization, or system-security settings.

Requirements differ between products and providers.

Customers must follow the instructions associated with their purchased product.

Veltrix is not responsible for issues caused by:

• antivirus software;
• firewall software;
• security applications;
• third-party drivers;
• incompatible overlays;
• other modifications;
• conflicting software;
• customer configuration errors.

Customers should understand any security changes they make to their own systems.

10. Support

Official support is available through the Veltrix Discord server:

https://discord.gg/7Ssb5vwxUQ

Support may include:

• general questions;
• product assistance;
• installation assistance;
• troubleshooting;
• HWID reset requests;
• license assistance;
• product-status information.

Customers may be required to provide screenshots, logs, system information, purchase information, or other reasonable evidence needed to investigate a problem.

Abusive behavior toward support staff may result in termination of support access.

11. Warranty

Any applicable warranty exists only until the customer successfully activates, launches, accesses, logs into, or begins using the purchased software.

Once the customer successfully launches or uses the product, the product is considered delivered and operational.

At that point, the initial-delivery warranty is considered fulfilled and ends.

Warranty protection does not cover:

• bans;
• suspensions;
• detection;
• compatibility problems;
• user mistakes;
• incorrect installation;
• unsupported configurations;
• misuse;
• failure to follow instructions;
• game updates;
• provider downtime;
• antivirus conflicts;
• third-party software conflicts.

12. Refunds, Replacements, and Store Credit

All digital-product sales are generally final except where required by applicable law.

Cash refunds are not normally provided after digital delivery.

Where Veltrix confirms that we made an error, an eligible customer may receive:

• a replacement; or
• Veltrix store credit.

Examples may include:

• an invalid license supplied at delivery;
• the wrong product being supplied by Veltrix;
• a product materially differing from the product purchased due to our delivery error.

The following do not qualify:

• inability to install the product;
• inability to configure the product;
• customer setup errors;
• unsupported hardware;
• unsupported Windows versions;
• bans;
• account restrictions;
• detection;
• customer misuse;
• purchasing the wrong product;
• failure to read compatibility information;
• temporary downtime under 24 hours.

All claims are reviewed individually.

13. Chargebacks and Payment Disputes

Customers should contact Veltrix support before opening a payment dispute.

Fraudulent, abusive, or unjustified chargebacks or payment reversals may result in:

• account suspension;
• license termination;
• key revocation;
• loss of support privileges;
• permanent exclusion from Veltrix Services;
• permanent exclusion from Warmy’s Services.

This section does not remove any consumer rights that cannot legally be waived.

14. Reselling

Reselling Veltrix products is prohibited unless the individual or business has been explicitly approved as an official Veltrix reseller.

Unauthorized resale may result in immediate termination of:

• licenses;
• customer accounts;
• reseller access;
• support privileges.

Official reseller status must be granted directly by Veltrix staff.

15. Reverse Engineering and Security

Customers may not attempt to:

• reverse engineer;
• decompile;
• disassemble;
• crack;
• dump;
• unpack;
• modify;
• bypass licensing systems;
• bypass authentication;
• extract source code;
• defeat HWID protection;
• interfere with authentication servers;
• reproduce proprietary functionality;
• exploit the software or infrastructure.

Attempting to reverse engineer or circumvent our software may result in permanent exclusion from both Veltrix Services and Warmy’s Services.

Where appropriate and permitted by law, we reserve the right to pursue available legal remedies in response to unauthorized reverse engineering, intellectual-property infringement, system intrusion, or deliberate circumvention.

16. Redistribution and Sharing

Customers may not redistribute:

• software files;
• loaders;
• executables;
• license keys;
• account credentials;
• configuration files;
• private documentation;
• protected downloads;
• authentication information.

Unauthorized redistribution may result in immediate termination.

17. Fraud and Abuse

We reserve the right to suspend service where we reasonably suspect:

• fraud;
• payment abuse;
• chargeback abuse;
• account sharing;
• license sharing;
• unauthorized resale;
• reverse engineering;
• malicious activity;
• impersonation;
• exploitation of our systems.

18. Right to Refuse or Terminate Service

Veltrix Services and Warmy’s Services reserve the right to:

• deny service;
• revoke licenses;
• revoke keys;
• terminate accounts;
• restrict access;
• remove support privileges;
• permanently exclude users;

where reasonably necessary to protect our services, customers, intellectual property, payment systems, providers, or infrastructure.

Where permitted by applicable law, access may be terminated without prior notice.

Termination does not automatically entitle a customer to compensation.

19. Third-Party Providers

Some products may depend on third-party developers, providers, authentication systems, hosting providers, APIs, payment processors, or other external services.

We cannot guarantee continuous availability of third-party infrastructure.

We are not responsible for outages, changes, shutdowns, restrictions, or failures caused by third parties outside our reasonable control.

20. No Guarantee of Continuous Availability

Software and services are provided on an “as available” basis.

We cannot guarantee that every product will:

• remain available indefinitely;
• remain compatible indefinitely;
• remain operational after every update;
• remain unaffected by third-party changes.

21. Limitation of Liability

To the fullest extent permitted by applicable law, Veltrix Services and Warmy’s Services are not responsible for indirect, incidental, consequential, or special losses resulting from the use or inability to use our products.

Nothing in these Terms excludes liability where exclusion is prohibited by law.

22. Changes to Products

We may:

• modify products;
• discontinue products;
• change supported platforms;
• change compatibility requirements;
• change pricing;
• change product availability;
• update software requirements.

Material changes affecting active subscriptions will be handled according to the circumstances and applicable law.

23. Changes to These Terms

We may update these Terms periodically.

The latest version will be published on our website.

Continued use of our services after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Contact

For product support, licensing issues, compatibility questions, and HWID-reset requests:

Veltrix Services / Warmy’s Services

Discord:

https://discord.gg/7Ssb5vwxUQ