Refund policy

💸 Refund Policy

By purchasing from Veltrix, you agree to the following refund policy:

📋 Refunds

• Due to the nature of digital products, all sales are final once account details have been delivered.

• Refund requests will not be accepted for reasons including, but not limited to:

  • Changing your mind after purchase.
  • Purchasing the wrong product.
  • Failure to read the product description or Terms of Service.
  • Incompatibility caused by not following the provided instructions.
  • Platform bans, suspensions, or user-caused issues.

• If you receive an account that cannot be accessed upon delivery, you must open a support ticket in our discord within 6 hours of purchase. Eligible cases will be reviewed by our team.

• Approved claims will generally be resolved with a replacement account. If a replacement is not available, Veltrix store credit may be issued at our discretion.

• Store credit has no cash value, cannot be transferred, and may only be redeemed on future purchases from Veltrix.

• Chargebacks, payment disputes, or fraudulent refund claims may result in the permanent suspension of support and future purchases.

• Veltrix reserves the right to deny refund or replacement requests where evidence indicates misuse, policy violations, or failure to follow the provided login and linking instructions.