Refund Policy

Last Updated: September 26, 2026

This Refund Policy applies to digital products supplied by Veltrix Services / Warmy’s Services.

1. Digital Products

Veltrix products are digitally delivered.

Because digital licenses and software access can normally be accessed immediately after delivery, purchases are generally non-refundable once delivered, except where required by applicable law.

2. When We May Provide Compensation

Where Veltrix confirms that an error occurred on our side, the primary remedy will be:

Replacement

or

Veltrix Store Credit

Examples include:

• invalid license at the moment of delivery;
• incorrect product delivered by Veltrix;
• incorrect subscription duration delivered by Veltrix;
• product not matching the purchased item due to a verified delivery error.

3. Situations Not Covered

Compensation is not provided solely because of:

• game bans;
• HWID bans;
• suspensions;
• account restrictions;
• anti-cheat action;
• customer installation problems;
• customer configuration errors;
• unsupported hardware;
• unsupported Windows versions;
• antivirus conflicts;
• purchasing the wrong product;
• purchasing for the wrong platform;
• failure to read the product requirements;
• failure to follow instructions;
• temporary updates or maintenance;
• product downtime shorter than 24 continuous hours.

4. Successful Activation

Once a customer successfully:

• logs into the software;
• activates the software;
• launches the software;
• accesses its functionality;

the software is considered successfully delivered.

The initial-delivery warranty ends at that point.

5. Downtime Compensation

Products may temporarily enter:

Updating

or

Offline

status.

Downtime shorter than 24 continuous hours does not qualify for compensation.

Where eligible downtime exceeds 24 continuous hours, lost subscription time may be restored after the product returns to operational status.

Downtime compensation is provided as subscription time and not normally as cash.

6. Store Credit

Where store credit is issued:

• it has no cash value;
• it cannot normally be withdrawn;
• it cannot normally be transferred;
• it may only be used toward eligible Veltrix products.

7. Chargebacks

Customers experiencing a legitimate problem should contact support before opening a chargeback.

Fraudulent or abusive payment disputes may result in:

• license revocation;
• account suspension;
• key cancellation;
• permanent exclusion from Veltrix Services;
• permanent exclusion from Warmy’s Services.

Nothing in this policy removes legal rights that cannot be waived under applicable consumer law.

8. Support

Refund, replacement, downtime, and delivery issues should be reported through:

https://discord.gg/7Ssb5vwxUQ