Privacy policy

🔒 Privacy Policy

Your privacy is important to Veltrix. By using our services, you agree to the following privacy policy.

📋 Information We Collect

• Your Discord username and Discord ID.

• Purchase and order information.

• Information you provide in support tickets.

• Payment information is processed by our payment providers. Veltrix does not store your full payment details.

📋 How We Use Your Information

• To deliver your purchases.

• To provide customer support.

• To verify purchases and prevent fraud.

• To improve our services.

📋 Data Sharing

• We do not sell or rent your personal information.

• Your information may only be shared with trusted payment processors or where required by law.

📋 Data Retention

• We retain purchase and support records only for as long as reasonably necessary for support, security, dispute resolution, and legal obligations.

📋 Data Security

• We take reasonable steps to protect your information from unauthorized access, loss, or misuse.

📋 Your Rights

• You may request information about the personal data we hold about you or request its deletion where legally permitted.

📋 Contact

If you have any questions regarding this Privacy Policy, please contact us through our Discord support server.

By purchasing from Veltrix, you acknowledge that you have read and agree to this Privacy Policy.